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Friday, 10 August 2018

Concerning cold calls, magic registers and Star Wars




This post develops a rant that I posted on Facebook earlier today. During the morning I had 4 calls from a claims farmer. I have a Truecaller App on my phone which told me that it was an Accident Management Company. So, I didn’t pick up. For anyone who is interested the number was  -
01619745964. 

When the 5th call came I gave in to temptation and picked up.

A very pleasant caller asked me how I was today, which was very nice. He then launched into his script about the accident I had etc etc. I was trying to think of a witty retort, but I went for the angry approach. I told him that I not had any accident and that I objected to being cold called. He sounded genuinely hurt. He said that he wasn’t cold calling. He was just trying to help. I asked where he got my number from and he replied that he had found my details on the 'national accidents database'. I told him that I had been a lawyer for over 30 years and there was no such thing. He then became aggressive and told me that I was a liar!! I asked if he was in the habit of cold calling people and then insulting them. The call ended at this point.

This is not the first time that I have come across a magic database like this. A few years ago, when hearing loss claims were all the rage, I was told that my name was on a register. This was a register of people who had worked in noisy factories! Not much of register seeing as I’ve worked in an office all my life.


Many of us have had text messages referring to specific sums of money –


It seems that these callers are required to include an element of fantasy into their calls. Honesty is clearly insufficient. Is it me or is getting worse? I seem to get 2 – 3 calls a week. Does my phone number look particularly gullible? All of this is happening at a time when ministers and the media continue to blame victims of accidents for the mythical compensation culture. Surely the time has come for victims, insurers, genuine CMCs and politicians to focus all of their effort where they belong – removing these leeches from our justice system.

When I posted a shorter rant of Facebook I received lots of comments about how best to deal with these callers. The best response was from a friend who said that she once gave the phone to her 5-year-old who proceeded to interrogate the caller about toast and Star Wars…




Friday, 29 June 2018

More stories of troubled lawyers - are we doing enough? Thoughts please?




This is an unusual blog – for me. I am not ranting about injustice but sharing a growing concern and canvassing opinion. Over the last few months I have become increasingly disturbed by the numbers of lawyers – particularly young lawyers, who get themselves into terrible difficulties when things go wrong.

I posted a blog about this a few weeks ago, which had one of my biggest ever responses –


There seems to be no end to these distressing stories.

This week we have read about the voluntary striking off of a young solicitor who backdated 23 letters to ‘giver herself breathing space’ –


Today there is the story of another young lawyer who has been suspended from practice after fabricating a letter which was given to an SRA investigator –


How many times do we have to say it? The short-term discomfort of admitting a mistake, vastly outweighs the horrors of disciplinary action which inevitably follow efforts to cover things up. Do our young lawyers really have no one that they can talk to? The answer to that is – of course they do. Most caring firms will have an open-door policy, which is why these incidents are rare. But they can still be devastating for the lawyer and the firm. And there are clearly a minority of cases where the lawyer does not feel able to speak to a manager.

With all of this in mind I have been thinking about offering a facility, via my consultancy, to enable lawyers – of whatever level – to have a confidential discussion if they find themselves floundering for whatever reason. This will be at no cost to the lawyer. So three questions come from this –

1.      Would something like this serve a purpose? I am aware of the fantastic work done by Law Care - https://www.lawcare.org.uk/ . They certainly offer the best service for those lawyers who need care and support. The Law Society also have an excellent pastoral care helpline -  020 7320 5795. What I have in mind is a much more low-key affair – a confidential sounding board for lawyers who are facing an immediate problem and do not feel that they have anyone to turn to. This might involve anything from a simple word of wisdom to a signposting to someone like Law Care if needed, 

2.      Would there be scope for a wider network of senior and experience lawyers to form a wider group? 

3.      Is there enough support out there anyway?

Answers on a postcard


Thursday, 21 June 2018

Concerning emails, getting a life and watching Love Island




This blog post from Mondipa Foudza in the Law Society Gazette has started me thinking about how my own management of emails has changed over the years.


I am old enough to remember the days when you sent a letter and then waited several days for a reply – unless you had an ultra-high tech opponent who owned a fax machine. Then we began to send and receive emails via our PCs in the late 1990s. This made things a bit more immediate, but you still had to go and switch on your computer.

Then the smart-phone changed the world. Suddenly, our emails began to follow us everywhere we went. My wife once caught me sitting up in bed reading them on holiday in Mexico. I blamed jet lag and the time difference. But in truth they were there, I was awake, and the rest just happened! On a more serious note I once received an aggressive email from a complaining client at 1155 on Christmas Eve – why did I read it? Because my phone was telling me it was there, and I couldn’t resist. 

These incidents caused me to introduce some strict rules which I have found very useful over the years –

1.      I initially started to disable my work emails when I went on holiday. Now, I understand why it is useful to reduce the number of emails crying out for attention when I get back to work. But on balance, getting a life won the day. I made sure that someone had my mobile phone number, so I could be contacted if I became as indispensable as I thought I was. This worked up to a point, but I still found myself with my nose in my phone while watching The Bridge on a Saturday night.

2.      In time, the penny dropped – the world did not cease to orbit the sun if I did not check them all the time. So I really did take the plunge. I firstly disabled notifications altogether. Then I regressed a full decade and removed my account from my phone. Guess what? I’m still alive, the sun is shining, and Trump would have been elected whether I had my emails on or not.

3.      I have never gone back. I check my emails once or twice when I am at home and never on holiday. But I am now in control.

4.      Much of that energy now goes into twitter!!

There is a real benefit in cutting yourself free from your emails. It creates time for you to relax, to read a book, watch the World Cup or even Love Island if you really must. It also creates space for a more considered reply. If you receive a scary email while you are eating out or travelling, there is a real temptation to fire back a reply immediately. How often has someone pressed the send button and then regretted it. Recalling an email does not erase it! If you create time to read emails you will also create time to reply. You might even ask yourself whether a reply can wait for a day or so.

This might not work for everyone. But if your time is ruled by your mail box you need to change things. Now.

Tuesday, 5 June 2018

A dishonest claim - and the damage it causes


A recent case has reminded us again of the dangers of exaggerated compensation claims. This time it is a clinical negligence case, but the same issues could arise in any claim involving the alleged consequences of an injury. The facts are summarised in a report in yesterdays’ Litigation Futures –


Mr Atwal alleged that he was significantly disabled and claimed damages just over £800k. It was not disputed that his treatment had fallen below an acceptable standard and that he had suffered some injury as a result. The Trust had offered £30k. He could have had a reasonable claim and secured a fair settlement. As it was he grossly exaggerated the effects of the negligence. He has ended up with a 3 month prison sentence, a £75k adverse costs liability and no damages.

NHS Resolution have published the video footage which led to his downfall –


Cases like this are so frustrating for those who seek justice for victims of medical negligence and accidents. Over the last few years there have been relentless attacks by the media and politicians against the so called ‘compensation culture’. The vast majority of claimants are genuine victims who are simply seeking some acknowledgment that they have been wronged. For many, the compensation is not their main concern. They want to know what happened and who will be held to account. Compensation plays a huge role in providing support for those who often suffer life changing injuries –

Then a case like this comes along and sends us back to the start like a sinister game of snakes and ladders. It is difficult to disagree with the CEO of NHS Resolution that there must be a clear message that ‘you cannot submit fraudulent claims’ with impunity.  They damage everybody.
There is also a real message here for lawyers who represent victims. Any claim for damages must be vigorously scrutinised.

Mr Atwal’s solicitors were, presumably, acting on a Conditional Fee Agreement. They will have suffered massive commercial damage which would bring many firms to their knees. Some might be tempted to submit a six-figure claim on the basis that liability is admitted so ‘we are bound to get more than is offered’. 

A case like this highlights that the consequences can be catastrophic. It also does untold damage to the real vicitms.



Monday, 21 May 2018

Criminal Justice in meltdown? Let's form an ABS!


Most observers agree that the Criminal Justice system in England and Wales is on the verge of collapse. There has been no clearer analysis of this than the Secret Barrister’s recent bestseller. A former MOJ Minister has now weighed in with his own contribution to the debate which is so wide of the mark we should all be pleased that he hasn’t taken up a career in knife throwing!

Jonathan Djanogly’s answer is straightforward. We need more efficiency from Criminal defence lawyers. This will be via a network of ABSs, fewer and bigger firms, and more competition. Why didn’t we think of this before??


It is hard to know where to start. How about the shocking treatment of victims? How will bigger and fewer firms result in less trials being cancelled at the last minute or moved to an unreachable court in another area? How will it stop the collapse of trials because the CPS are so underesourced that they fail to provide their own lawyers with the necessary documents? How will it resolve the iniquitous innocence tax which means that a person can be acquitted of a serious offence but still lose everything in successfully defending themselves?


I am not a criminal lawyer. But I know a bit about ABSs and am involved in two such business. The obvious commercial question is – who in their right mind would be interested in investing in an ABS which is dependent on legally aided criminal work? Work in which the rates are so low that a young barrister, paid £80 for a day’s trial finds herself having to borrow the fare home –


According to a report from Young Legal Aid Lawyers, more than half of legal aid lawyers earn less than £25k a year –


According to some reports, earnings have dropped by 40% in real terms since 2007.

Which ambitious entrepreneurs are going to join the queue to set up an ABS in this climate? It is pure fantasy. It also shows a complete disregard for the thoughtful arguments that have come from across the profession in the last few months. The criminal justice system needs a complete overhaul and return of the funds that have been stripped from it. Empty management speak is meaningless.

As an MP, MR Djanogly has presumably received his free copy of the Secret Barrister’s book. He might like to read it…

Thursday, 17 May 2018

Concerning the Select Committee on small claims and who is an honest driver


We have today seen the publication of the Justice Select Committee Report on the Small Claims Limit for Personal Injury Claims. The report can be viewed here –


The plan is to increase the small claims limit for personal injury claims to £2000 and for RTA related PI Claims to £5000. Parties who succeed in the small claims court do not normally recover legal costs if they win. So in effect there is no right to legal representation.

The Committee has expressed concerns which are shared by lawyers, judges and most commentators outside of the government and the insurance industry. They make the very important observation – 

‘We conclude that increasing the small claims limit for PI creates significant access to justice concerns.’ 

The effect of the increase will be to deny thousands of victims of accidents the right to be legally represented. However this is explained away, it cannot avoid the obvious conclusion that insurers will continue to have huge resources to fight claims. Most victims will not.

The committee goes on to summarise its additional concerns including these –

They are troubled by the absence of reliable data on the level of insurance fraud,

They recommend a detailed analysis of the extent to which any reductions in insurance premiums are likely to be attributed to the ‘reforms’ and that there be a report after 12 months,  

They recommend an inflation only increase in the Small Claims limit to £1500, noting that Employers liability and Public liability claims are complex and note the contribution towards maintenance of safe places of work,

They advise against the £5000 limit in RTA cases,

They recommend that vulnerable road users be excluded from any increase,

They remain to be convinced that the inequality of arms issue will be addressed by the proposed on-line platforms,

They question the basis on which the MOJ has concluded that the PI Legal Sector will replace any lost work with other work of equivalent value.

This is very carefully considered report which, in many ways, reflects the obvious. It remains to be seen what effect this will have.

Of course, the response from the ABI has been less than enthusiastic –


James Dalton, in three very dismissive paragraphs simply repeats the familiar rhetoric that this is all about lawyers ‘lining their pockets.’ He makes the disgraceful comment that ‘honest motorists’ will continue to have to pay higher premiums. In other words, any victim who pursues a claim for damages is not an ‘honest motorist’, despite the committee’s finding that there is no reliable data in relation to insurance fraud.

Experience shows that the MOJ will probably listen to its friends in the ABI. But it is encouraging to hear that the voices of victims are beginning to be heard.



Thursday, 12 April 2018

The Secret Barrister - Get it, read it, share it...NOW



It is certainly not unheard of for a book written by a lawyer to make headlines. John Grisham comes to mind and Rumpole of the Bailey gave me many a happy hour as a student.  But is a rare thing for a book about the practice of law to rise up to Number 3 in The Times charts – especially one written by an anonymous barrister. Stories of the Law – and How It’s Broken by The Secret Barrister has managed to do just that.

For the purpose of this review I will call the author SB whom, I will also assume is a she for no particular reason!

What she has written is a devastating critique of our criminal justice system. It is based on her experience as a working criminal barrister over many years. This is certainly the voice of someone who deserves to be heard. It is also very readable. The book is interesting, funny and terrifying at the same time.

Time and space don’t permit an analysis of every detail. I intend to focus on three key issues that caused me particular alarm as I read it.

The first of these took me back many years to my early days as a young and terrified criminal advocate who was destined to be a civil litigator! This is the wonderful and fascinating world of the Magistrates Court, where the majority of criminal cases start and end. It is clear from SB that little has changed over those years. Bail applications are routinely refused. Defendants are routinely convicted. All of this is done by willing volunteers recruited via a system which ‘prizes whether you ran a tombola over your capacity for legal analysis.’ There are many examples of the eccentricity of the courts including one enthusiastic magistrate criticising cross examining counsel for asking a leading question – which is of course the whole point of cross examination. SB finds no justification for this – ‘sausage factory paradigm of justice’, other than that it is ‘cheap,  is the way we’ve always done it and no one who votes knows or cares.’ There are those who support the idea of local lay justices. But no one reading this section of the book can avoid a sense of alarm that the liberty of citizens is left in the hands of these courts. That sense of alarm is unrelenting.

The next issue that shocked me was the appalling treatment of victims. Politicians like to talk about victims of crime. The tabloids love it. There is a Victims’ code, a Victims’ minister, a Victims’ Commissioner, a Victims’ Task Force. But ultimately, no one really gives a shit. They are routinely excluded from the entire process. Cases are listed for floating trials with no hope of actually starting. But the victim is led to believe that this will be their day in court. Many months can go by before a case is relisted. Two thirds of Crown Court Trials do not go ahead. Who knew? The victims certainly didn’t. In one shocking case a victim of serious domestic abuse sees the prosecution of her former partner collapse because a seriously under-resourced CPS failed to get its act together. According to one survey, only 55% of victims would be willing to go through the process again. All of this is done under the tagline – Putting the Victims First.

Thirdly SB explains the iniquitous ‘Innocence Tax’.  ‘You can be refused legal aid and forced to pay privately. You can be found not guilty of any criminal offence. And the life savings you have exhausted in the process of defending yourself will not be refunded.’ In what civilised society is this acceptable?

There is far more in the book as she takes us through a nightmarish procession of wrongful convictions, wrongly abandoned prosecutions, disillusioned victims, a desperately underfunded CPS and woefully underpaid legal aid lawyers.

I would encourage all lawyers to read the book. Unless you are doing this work day in day out you do not really have any idea. I knew there was a big problem but did not fully appreciate just how bad it was. All MPs have been sent a copy. They should read it. They will not be the same again if they do. Anyone with a concern about how our country treats those accused of and the victims of crime (in other words all of us!) should read this book now! Not everyone will agree with it all. But no one can disagree that the law is broken and urgent action is needed.